Reset your password
Enter the address on your account and we will email you a 6-digit code that works for fifteen minutes.
What the email contains
A 6-digit code that works for fifteen minutes. Type it on the next page, then choose a new password. If you ask for another code, only the newest one works, so a code sitting in an old email can't be used later.
If the email does not arrive
- Wait a minute or two. Some company mail filters hold messages while they scan them.
- Check the spam and quarantine folders, and search for 'DemandLark' rather than the subject line.
- Codes come from no-reply@demandlark.com. If your company filters mail, ask for that address to be allowed.
- You can ask for a new code from the code page. The wait between codes grows each time (1, 2, 5, then 15 minutes), up to five codes an hour. Each code allows five tries.
- Still nothing, and the address is definitely the one on your account? Email support@demandlark.com and we will verify you another way.
After you are back in
- Setting a new password signs you out on every other device, in case someone else had the old one.
- We email you when your password changes. If you didn't change it, reset it again and contact support.
- To change your password while signed in, use Settings → Your account.
Prefer not to reset? Go back to sign in or talk to us about access.